An overview of our entire Digitial Concept

The concept overview covers all the aspects of the whole service chain for financial service providers (vertically and horizontally).

Digitalisation is reflected everywhere, thus giving you more efficiency and variability within the software.

Advantages of our concept overview

Our digital concept overview not only includes the processes within the front office, such as:

  1. Digital account view with digital expenditure account

  2. Digital Identification (multichannels)

  3. Digital Signature (electronic signature)

But also reflects the processes in the back office, resulting in an enormous reduction of manual processes and the increase of efficiency.

With the Introduction our digital back office, 80% of all processes can be initially automated and can be extended up to 98% over a duration of time through the various adjustments and optimisations.

Over the years core systems are frequently enhanced through add-ons, which are also connected to the newest interfaces.
In addition to the partially redundant data storage, the core systems have been developed in old programming languages and thus block modern process algorithms.


The components that are digitalised in are back office are:

  • Event and input channel controlling
  • Direct contact points
  • Documentation
  • Electronic media
  • Rule-based event derivations, such as:
    • Analysis of the channels
    • Identification
    • Rating
    • The splitting of data and events
  • Automated event process management
    • Workflows
    • Chat bots
    • Smart contracts



Process control

All processes that were previously executed manually or semi-automatically can now be processed completely over the digital back office, leaving some exceptional cases where their own rules need to be assigned.

The processing includes as an example the classical processes, which are:

  • Activation and disbursement
  • Passing of contract contents information
  • Account management
  • Servicing (also Self-servicing)
  • Special repayment
  • Detachment
  • Alterations
  • Reminders
  • Damage recording and information
  • Terminations
  • Utilisation
  • Others


Business Process Engine (BPE)

We achieve this very high level of automation through our Business Process Engine (BPE).

With this self-developed tool, processes are drawn, executed and controlled. Everything you need for rule-based automation.
Of course, other or existing BPE can also be used.


Join Our Team!

Join Our Team

C.I.C. Software GmbH belongs to one the leading software and service providers for leasing and financial institutions.
Our software solutions are implemented and operated in all German-speaking countries (DACH) as well as other European countries. Our respective customers are of different sizes and focus. Each using and operating their central IT and Business Processes with our software solution.


What We Offer

  • Diverse and sophisticated tasks in an exciting IT-environment
  • Work independently with a flat hierachy
  • Work closely with customers
  • Development and enhancement of specialised knowledge (personal growth)
  • Exciting and new challenges
  • An attractive and performance-based compensation
  • Improve your “table-soccer” skills, or enjoy a workout in our fully equipped gym

Who we are currently looking for to strengthen our Team!

Current job offers

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