Our Overall Digital Concept

The 'Overall Digital Concept' covers all the aspects of the service chain for financial service providers - vertically and horizontally.

Digitalisation is reflected everywhere, not just concerning Front Office aspects, in turn giving you more efficiency and variability within the software.

Advantages of our Overall Digital Concept

Our 'Overall Digital Concept' not only includes the processes in the Front Office such as:

  1. Digital account view with digital expenditure account

  2. Digital identification (multichannels)

  3. Digital signature (electronic signature)

But it especially focuses on the processes in the back office whose manual procedures are substantially reduced leading in turn to increased efficiency.

With the introduction of our digital back office, 80% of all processes can be initially automated, progressing up to 98% through adjustments and optimisations.

You know how it is:  Out of date core systems are frequently enhanced through add-ons and connected to interfaces. In addition to the partially redundant data storage, the core systems have been developed in old programming languages thus blocking modern process algorithms.

The following Back Office components are digitalised:

  • Event and input channel controlling
  • Direct contact points
  • Documentation
  • Electronic media
  • Rule-based event derivations
    • Analysis of the channels
    • Identification
    • Rating
    • The splitting of data and events
  • Automated event process management
    • Workflows
    • Chat bots
    • Smart contracts

Process control

All processes that were previously executed manually or semi-automatically, can be now completely handled through the digital Back Office. Only a few exceptional cases remain that require the assignment of own rules.

The sequence includes the classical execution of processes, which are:

  • Activation and disbursement
  • Passing of contract contents information
  • Account management
  • Servicing (also self-servicing)
  • Special repayment
  • Detachment
  • Alterations
  • Reminders
  • Damage recording and information
  • Terminations
  • Utilisation
  • Others


Business Process Engine (BPE)

We achieve this level of automation through our Business Process Engine (BPE).

With this self-developed tool, processes are drawn, executed and controlled. Everything you need for rule-based automation!

Of course, other or existing BPEs can be used, too.



Join Our Team!

Join Our Team!

C.I.C. Software GmbH belongs to one of the leading software and services providers for leasing and financial services institutions.
Our software solutions are implemented and operated in all German-speaking countries (DACH) as well as other European countries. Our respective customers are companies of different sizes and direction each of them using and operating their central IT and Business Processes with our software solution.


What We Offer

  • Diverse and sophisticated tasks in an exciting IT-environment
  • Work independently with a flat hierachy
  • Work closely with customers
  • Development and enhancement of specialised knowledge (personal growth)
  • Exciting and new challenges
  • An attractive and performance-based compensation
  • Improve your “table-soccer” skills, or enjoy a workout in our fully equipped gym

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